Shipping & Returns

Last updated May 2026 — UK delivery only

Delivery Information

We currently deliver within the United Kingdom only. We do not ship internationally at this time.

SHIPPING TYPE	ORDER VALUE	COST	ESTIMATED TIME
Standard	Under £40	£3.55	2–4 business days
Standard	£40 and above	FREE	2–4 business days
Express FASTER	Any order	£4.70	1–2 business days

You will receive a confirmation email once your order has been dispatched 💗

Please ensure your delivery address is correct at checkout. SilkCrush Hair cannot be held responsible for orders lost or delayed due to an incorrect address being provided.

Please note that business days exclude weekends and UK public holidays. Orders placed on a Friday may not be dispatched until the following Monday.

Returns & Refunds

Due to the nature of hair products and for hygiene reasons, SilkCrush Hair is unable to accept returns or exchanges on hair extensions. This is standard across the hair industry and applies regardless of whether the product has been used.

We recommend reaching out to us before placing your order if you have any questions about shades, textures or quantities, we're always happy to help you make the right choice💗

All sales on hair extensions are final. Please review your order carefully before completing your purchase.

However if you receive an item that is damaged, incorrect or faulty we will always make it right. Please contact us within 48 hours of delivery with your order number and clear photos of the issue and we will resolve it as quickly as possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item please contact us within 48 hours of delivery on Whatsapp at 07857453833 or via our email at silkcrushhair@gmail.com. Include your order number and photos of the issue and we will send a replacement or issue a refund where appropriate.

We take every order seriously and want every SilkCrush babe to have a great experience from the moment you click order to the moment you open your satin bag 💗